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STORE POLICY

CUSTOMER CARE

At Hooked By Faith, our customers are more than shoppers — you’re part of our faith-driven community. We are committed to serving you with kindness, honesty, and excellence in every interaction.

Communication

  • You can reach us anytime at sales@hookedbyfaith.com.

  • We strive to answer all questions and concerns within 24–72 hours.

  • Every message is handled with care, respect, and integrity.

Support Promise

  • We will always do our best to resolve any issue quickly and fairly.

  • Whether it’s about orders, shipping, sizing, or returns, we’re here to help.

  • If we ever make a mistake, we will make it right.

Our Commitment

  • As a Christian company, we believe in treating each customer as we would want to be treated.

  • Our goal is to make your experience smooth, uplifting, and reliable.

  • We are thankful for your trust in Hooked By Faith and honored to serve you.

Philippians 2:4 – “Let each of you look not only to his own interests, but also to the interests of others.”

PRIVACY & SAFETY

Hooked By Faith values your trust and is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website and shop with us.

Information We Collect

We may collect the following information when you place an order or interact with our site:

  • Name, billing and shipping address, phone number, and email address

  • Payment details (processed securely through our payment provider)

  • Order history and preferences

  • Optional information you choose to provide (such as survey responses or newsletter sign-ups)

How We Use Your Information

Your information is used only to:

  • Process and fulfill your orders

  • Communicate order updates and customer service responses

  • Improve our website and customer experience

  • Send promotional emails or newsletters (only if you opt-in)

Information Sharing

  • We do not sell or rent your personal information to anyone.

  • Information may be shared with trusted third-party providers (such as payment processors or shipping companies) only to complete your order.

  • We may disclose information if required by law.

Data Security

  • Payments are processed through secure, encrypted systems.

  • We take reasonable steps to protect your information, but no system can be 100% guaranteed.

  • Customers are encouraged to keep login details and payment information secure on their end.

Cookies & Tracking

  • Our website may use cookies to improve site performance and personalize your experience.

  • You can adjust your browser settings to disable cookies if you prefer.

Your Rights

  • You may request to update, correct, or delete your personal information at any time by contacting us at sales@hookedbyfaith.com.

  • You can unsubscribe from marketing emails by clicking the “unsubscribe” link in any of our emails.

Children’s Privacy

  • Hooked By Faith does not knowingly collect information from children under 13.

  • If we become aware that such information has been collected, it will be deleted immediately.

Changes to This Policy

  • We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

  • By continuing to use our website, you agree to the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:
sale@hookedbyfaith.com

At Hooked By Faith, protecting your privacy is part of our commitment to treating you with integrity and respect.

WHOLESALE INQUIRIES

Thank you for your interest in partnering with Hooked By Faith. We welcome wholesale inquiries from retailers, outfitters, and ministries who share our vision of spreading faith through quality performance fishing apparel.

Eligibility

  • Wholesale accounts are available to licensed businesses, retailers, and ministries.

  • A valid resale license or tax ID may be required.

  • We reserve the right to approve or deny wholesale applications at our discretion.

Minimum Orders

  • Minimum first order: 100

  • Reorder minimums: 100

  • Bulk discounts are applied based on quantity and style ordered.

Pricing

  • Wholesale pricing is available only to approved accounts.

  • All prices are subject to change without notice.

  • Suggested retail pricing (MSRP) should be followed to maintain brand integrity.

Payment Terms

  • Payment is required in full prior to shipment unless otherwise arranged.

  • Accepted payment methods: credit/debit card, or ACH.

  • Late payments may delay future orders.

Shipping

  • Wholesale orders are shipped via UPS.

  • Shipping costs are the responsibility of the buyer unless otherwise stated. 

  • ​Notice: While most orders ship sooner, due to manufacturing, inventory, demand, and shipping, some orders may take up to 8 weeks to arrive. We appreciate your patience and support—thank you for being a part of Hooked By Faith!

PAYMENT METHODS

Credit / Debit Cards

Payment Methods
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